Answers in minutes

Viperspin Casino contact details

Reach a real person by live chat, e-mail or phone, and Viperspin support answers around the clock, every day of the year.

Get help now Minimum deposit NZ$20

Paid today

616,221 NZ$

4,567 Playing now

Licensed & auditedGaming Control Board Curaçao OGL/2009/8934/792, audited by iTech Labs and QUINEL

Fast withdrawalsAverage payout in 13 minutes, up to NZ$96,000 per transaction

Data protection256-bit TLS encryption, secure payment processing across 10 methods

Fastest replies

Which way should you reach support?

By the end you will have picked the channel that fits your question and your patience.

Got a quick question?

Use live chat for quick account questions, and on a typical day someone replies in about 4 minutes without you leaving the page.

Start chat

Put it in writing

For records, screenshots and anything you want in writing, send a note to [email protected] and expect a reply within about 4 hours.

Write to us

Fast call versus slow chat

Dial +64 9 660 3559 in NZST when a problem feels urgent, and the team usually picks up in about 1 minute during local hours.

Call now

Six local facts

Viperspin Casino for New Zealand players

After this you will know exactly where New Zealand players turn for help and who supervises the casino.

Reaching support

Local phone+64 9 660 3559

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao

Getting help

Gambling helpGambling Helpline New Zealand

Skip the second message

Set these out before you get in touch, so nobody has to ask twice.

Your registered e-mail address
Your player username or account ID
Any payment reference from your bank
A screen capture of the issue
Dates and times in NZST

Skip the wrong queue

Who should you e-mail?

The moment a question is clearly about one topic, the fastest route is the department inbox below.

Account

General support[email protected]

Verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Hours at a glance

Reply times and opening hours

Once you have read this, you will know which channel answers soonest and in which clock.

Live chat

Chat opening hours24 hours a day, 7 days a week

Chat first reply4 minutes

Time zoneNZST

E-mail

Support e-mail[email protected]

E-mail reply4 hours

Phone

Support phone+64 9 660 3559

Phone wait1 minute

Six quick answers

Before you write, the answer is usually here

Straight answers on timing, licensing and your data, so you can skip the wait.

trustDo I need to send ID before my verification finishes?+

Send your photo identification, proof of residence and payment method confirmation together, and checks usually wrap up inside seventeen hours. Paperwork that arrives in one go clears faster than documents sent one at a time, so gather all three before you start.

trustDo I need to check that this casino is licensed?+

Licensing sits with the Gaming Control Board Curaçao under license OGL/2009/8934/792, held by Viperspin Casino N.V. That company number is 140629, and the registered address is Heelsumstraat, Willemstad.

trustWhat happens when I write in Finnish or Norwegian?+

Support answers in English, German, Finnish and Norwegian, any hour of any day. Pick whichever of those four you think in, and the reply comes back in that same language.

trustWhen does my account actually close after I ask?+

A request sent to the support address is actioned once your identity is confirmed, and you get a written confirmation. Note that closing is not the same as self-exclusion, so say which one you want in your message.

trustDo I need a reason to ask for my personal data?+

No reason is needed. Ask the privacy desk for a copy of what is held about you, or for deletion, and you will get an answer within the timeframe the law allows. Deletion may be limited where records must be kept.

trustWhen should I take a complaint further?+

Raise it with support first and give them a fair chance to put it right. If the reply still leaves you unsatisfied, you may escalate the matter to the Gaming Control Board Curaçao as the licensing regulator.

Know who you are dealing with

Viperspin Casino N.V. and its licence

Reading this settles who operates the casino, where it is registered and which licence covers your play.

Company

Legal nameViperspin Casino N.V.

Company number140629 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2009/8934/792

Written contact

Support e-mail[email protected]

Still waiting on an answer

Getting your complaint looked at twice

Because every complaint here starts with support, here is how it moves on when the first answer misses.

Send your reference number

Tell the support team what went wrong, with the date, the amount and any reference you hold. Reply from your registered e-mail so the thread stays in one place.

A written reply to keep

Within four hours you should hear back from a staff member with either a fix or a request for more detail. Keep the reply, as it becomes your record.

Ask for a second look

Should that answer not resolve things, ask for it to be passed to a supervisor. Someone senior then re-reads the whole thread and gives you their own decision.

After the internal review

If the internal review still leaves you unsatisfied, you may take the matter to the Gaming Control Board Curaçao, the body named on this page, and set out the timeline yourself.