One account, one check

Viperspin Casino KYC and Identity Checks

A short verification step sits between you and any payout: licensed casinos in New Zealand must confirm who plays, and the review usually takes 17 hours.

Start Verification

Licensed & auditedGaming Control Board Curaçao OGL/2009/8934/792, audited by iTech Labs and QUINEL

Just before payout

From Pending to Verified

Six lines on screen tell you who checks you, how long it takes and where to write.

Who checks

Viperspin Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2009/8934/792

Review time

17 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Clear path

How Do You Pass Verification First Time?

Four steps on screen remove the worry that one blurry photo restarts everything.

Where Is the Check?

On the account menu, open the verification section and read the three listed documents before you touch a camera; that list stays your checklist.

A Readable ID

The first upload box asks for photo identification: lay it flat on a table in daylight and check all four corners and the expiry date in the preview.

Hidden Middle Digits

The payment box wants confirmation of the method you used: show the card or wallet account in your own name, with the middle digits hidden.

A Clear Answer

A status line then runs the review, and the team answers within 17 hours; if a detail is missing, you get one clear message back.

Three Uploads

Which Papers Do They Actually Check?

The list on the upload screen says what each paper must show, so nothing comes back twice.

Photo identification

It confirmsWho you are

Must showFull face, name, expiry date

Proof of residence

It confirmsWhere you live

Must showYour name and full address

Payment method confirmation

It confirmsYour own payment account

Must showYour name and masked middle digits

What to Expect

When Does Viperspin Ask You to Verify?

Useful the moment a screen asks for your ID and you want to know why now.

Is This an Age Check?

Each account must belong to someone aged 18 or over, so age comes first. Documents may be requested at registration or before an initial deposit.

Name or Address Changed Since Sign-Up

A different surname, an old address or a nickname in your profile makes a match impossible. We then ask for papers showing the same details you entered.

Get Your Winnings Moving

Cashing out is the point where the license requires a completed check. Expect a request for photo identification, proof of residence and confirmation of your payment method.

Why Is My Big Payment Flagged?

A payment far larger than your usual pattern deserves a closer look under our anti-money-laundering duties. Extra paperwork confirms the account holder and the payment source.

Sort the Source of Funds Question Early

Viperspin Casino N.V. holds licence OGL/2009/8934/792 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money originates. Consider this anti-money-laundering step standard practice for every licensed operator, never a comment on you. Most players answer it in a single reply.

Depending on your situation, one or two of these usually settles it:

Recent bank statement
Payslips or employer letter
Sale of a property
Savings account summary
Proof of a pension or benefit

Fix These Three and Resend

My photo looked fine to me. A corner folded away, a flash flare or a soft focus hides the very fields a reviewer needs to read across the whole page. Place the card flat on a plain, well-lit surface Photograph all four corners, nothing cropped

The address differs from mine. An address or name spelt differently from your profile leaves a reviewer unable to confirm that the paper belongs to this account. Compare each field against your profile before sending Update your profile first, then resend the paper

Does the expiry date matter? An expired card or passport proves nothing current, so reviewers cannot accept it however clear the scan happens to be. Check the expiry date before uploading anything Use a current passport or driving licence instead

Mid-Withdrawal

Still Waiting On Your Check?

Six plain answers so the identity check stops feeling like a queue you cannot see.

Can I take photos of my ID with my phone or do you need scans?+

Phone photos are accepted, and most New Zealand players send them that way. Keep the camera steady, switch the flash off, and rest the card on a plain surface so all four corners land inside the frame.

Is it safe to send my passport through your site?+

Safe, yes. Everything crosses our site under 256-bit TLS encryption, and copies are opened only by the team handling your file. Your scans are never passed to other players or sold on.

Do I have to be verified before I can withdraw anything at all?+

Yes. Our Gaming Control Board Curaçao license obliges us to confirm who you are at the latest before the first payout leaves. We can also ask at sign-up or after your first deposit, so the check may reach you sooner.

How long will the review keep my money on hold?+

Seventeen hours is the outside edge, counted from the moment a complete set lands with us. Files that arrive clear and properly lit are usually cleared well before that. Anything unreadable restarts the clock.

Why does the casino want to know where my money comes from?+

It is a routine part of the anti-money-laundering rules attached to our license, and every player may be asked. Nothing about the request suggests you have done anything wrong. A payslip or bank statement showing the funds is all we need.

Will I be asked for the same paperwork a second time?+

Usually not. Once your file is approved it stays approved, and future payouts go through untouched. We would only come back to you if the document on record expires or your details change.